Tenant FAQs

Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.

Move-in costs vary by property. Typically, tenants are required to pay the first month’s rent and a security deposit before moving in. Some properties may also require last month’s rent.

Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement.

Applications can typically be submitted online or in person. A completed application, application fee, and necessary documentation (such as proof of income and identification) are required.

Rent payments can usually be made online through a tenant portal, by automatic bank transfer, or by check/money order, depending on the property’s payment options.

Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions.

Some homes allow pets, or certain breeds. If the breed of animal is approved (ask staff) then the pet deposit will be a non-refundable $500 per animal. Our professional standards require that the property be professionally treated for fleas and the carpet professionally cleaned after each tenant with a pet, and the Pet Deposit goes to perform these actions.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.

Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through the appropriate channels.

All rent is due on the first of the month with a grace period to the fifth. Rent paid on the sixth of the month or later is additionally charged with a late fee equaling 10% of the monthly lease price. Payments made after the 6th need to be in certified funds.

An emergency is any situation which causes a potentially immediate danger to an individual or the property. The best examples are fire and flooding, but any situation which has the ability to endanger life or property is considered an emergency.

As is the case with any serious emergency, the proper authorities -- 911, fire department, police department, etc. -- should be notified. However, in the case of a possible emergency, please call our Emergency Maintenance number: 901.260.0206 and follow the prompts to place your maintenance request.

Call our office at 901.260.0206 ext. 1 or send an email to info@epmleasing.com, and we will set up a private property showing for you.

Click the Apply Now link and follow the prompts. If you are having issues with the online application, there is 24/7 customer service with the Findigs.com chatbot. If this doesn’t work, email us at info@epmleasing.com and we’ll help you from there! If you cannot apply for a property electronically, we do take a paper application. Feel free to download one by clicking HERE. Our standard application fee is $60.00 per adult person. The normal turnaround time for an application is three days. At that time, we will contact you with additional requirements (varying depending upon property.)

All adults age 18 and over must present photo identification and complete an application, in order to be a lease signer. The income requirement is 3 times the monthly rent. We will check your landlord and employment references to determine your ability to pay the rent on time and to take care of the property.

All individuals completing an application must pay a $60.00 non-refundable fee with the application.

The application fee will cover the processing of credit, employment, and residential history. We use TransUnion to help process the background check.

The application fee is spent when we process the background check. The "Home Holding fee" will be returned to you in full.

Usually, the security deposit is equal to one month's rent. From time to time, some owners may offer special promotions to help lease their property more quickly. The security deposit is paid when you move in and must be paid by certified funds (cashier's check or money order).

A $500.00 home holding deposit can be paid to keep the home out of the hands of other applicants while we run your rental application.

In the event the application for residency is not approved or accepted, or if the residence is not ready for occupancy on or before the agreed move-in date, the holding deposit will be returned to the applicant. If, however, the applicant is approved, agrees to a move-in date, and the property is removed from the market, and the applicant then fails to sign the rental agreement, fails to provide the additional funds required for occupancy, or does not take occupancy on the agreed-upon scheduled move-in date, the holding deposit will be forfeited. The holding deposit shall be applied toward the security deposit or rent when the rental agreement is signed.

The balance of the one-month's rent and the security deposit is due at move-in regardless of the day of the month. If you move in during the middle of a month, the prorated rent charge will be due on the first day of the second month you are in the property.

No. The first month's rent (including any pro-rated days), and all deposits (security and pets) must be presented in certified funds. After the first month, you may pay your rent with a personal check, money order, or cashier's check.

Leases are for a period of 12 months.

Rent is due in the office on the first of each month. A 10% late fee is assessed if we have not received your rent by the 5th day of the month.

If you decide to move out prior to the end of the lease term, then you will be required to give EPM a 30 days' written notice, pay rent through that 30-day notice period, and pay a lease termination penalty of one month's rent upon moving out. The security deposit will be forfeited under the terms of the Lease Termination clause.

We do run a credit check on all our applicants, even when your credit is good. This process is necessary for us and a benefit to our applicants in that a credit check can sometimes uncover false, incorrect, or outdated information in your credit report that you will want to address.

If you are currently in bankruptcy, we cannot rent to you. If you have a previous bankruptcy but have since firmly re-established your good credit, we are willing to be flexible. Please call us for further consultation.

We do not allow smoking inside any property that we manage. Smoking can damage sensitive building materials and become an allergen to the tenants that occupy homes after the smoking party has left. By smoking inside the property, you run the risk of eviction and a lawsuit. Therefore, this policy is in force for any tenant that allows any smoking inside their residence. This includes friends, family, guests, etc. If you are a smoker or non-smoker, and do not wish to pay for property damages that come from smoking, please do not allow smoking in your residence.

Roommates will be subject to the same move-in procedures, background checks, and requirements as our primary tenants. Roommates may not be moved in without prior written permission and a completed and approved application. Unauthorized Sub-leasing is never allowable for any reason.

We do let the lease go month to month with a 5% (or more) increase in rent after the initial term which is usually 12 months.

No, you may not place a security deposit online, or with a credit card. EPM requests that ALL deposits be made in the office with certified funds, like a certified bank check or money order, as a part of the application process.

USUALLY 48 hours to process an application, IF all information requested by the leasing office has been provided. In certain cases, application approval may be delayed to findings in the application, or if we have communication issues with the homeowner in special cases.

There are a couple of things we advise you to do before applying: a) Call the office to find out if other people have already applied for the house you are interested in, and b) If at all possible, we feel you should VIEW the house you are interested in before applying.

a) Application either online, or in paper, if necessary, b) place a security deposit of some kind, c) respond to the leasing agent in regard to additional verification forms or other forms of verification, such as paycheck stubs or lease ledgers, d) Leasing Agent will process all information on the application and call you with any questions she may have, e) a decision will be made based on the content of the application, and we will call you with a decision, f) if you are approved for the property, then you will have a limited amount of time to move forward with signing a lease on the property, which you can schedule with the leasing manager, g) if you are declined, you will be explained as to why the application was declined, and then you may come back to the office to pick up a security deposit.

If your intent is to hold your place in line with a specific house/unit, then you MUST place a security deposit or home hold deposit on the property - the only way to achieve this is to bring a certified check or money order into our office in Cordova, TN.

A full security deposit will hold an ACTIVE listing off the market for up to 2 weeks, once an application has been received. A Home Hold deposit of $500.00 will hold a property off the market for one week, once an application has been received. A deposit will reserve a place in line on a FUTURE listing, and the time frame starts as soon as a leasing agent informs the applicant that the house is ready to view. A decision on a FUTURE listing must be made within 24 hours of the availability of a FUTURE listing.

Security deposit procedures allow for a 2-week hold with the payment of a security deposit in certified funds at or near the time of application.